My phone was meant to be fixed today. I handed it in at Cresta Vodacom for repairs on 19 September 2020. Today I collected it (24 October 2020), but it wasn't fixed. Sent between Cresta and Fourways no one fixed it. So I had to rebook it in today. Every month I am expected to pay for airtime and a phone which I do not have, since i have it on contract.
This is gross incompetence because I called Vodacom Customary Care and they told me that my phone had been replaced and I can collect it. Got there today and nothing had been done.
Is this fair? Can some please follow up with me on email (jay.m.***@gmail.com) so that I know the process of my phone because I do not have a phone - which should be obvious as it is in repairs.
Job Number: 13486386
IMEI Number: 354871094425507