I ordered through Shakeys hotline today to celebrate Mother's Day. I called at 1030am. When I was told that delivery will be at 1140am, I agreed. But, come 1230pm, there is still no delivery. So I called the hotline again to follow up. I was just told to wait for a call regarding my concern. No update whatsoever regarding what happened to my order. After 1 hour or around 130pm, I followed up again through the hotline. Again, no update was given but only to wait for a call. He even asked for my active number. He said he will inform them that I have been following up and nobody has returned my call. That was more than 5 hours ago. Still no call and no delivery. Is this how Shakeys respect its customers? No delivery, no updates even when the customer was the one calling and not the other way around when delivery will not be made. We were not able to enjoy the day because we waited for the order which never came. I am hoping this never happen to anybody else who trusted you for their happy memories. Please do something about this. Respect every order you receive because it might me a special occasion that you happen to ruin.
I will find appropriate channels to voice my complain so that this event will not happen again to anyone.