I have been a Vodacom customer for over 10 years and I have been trying to cancel my 3 contracts that is up for renewal for the past one week with no joy. I have engaged with numerous agents since the 27th Sep until now the 2nd Oct who have all claimed issues with the system and call backs. I am now holding on for 30 min at the Vodacom headoffice demanding to speak with a manager with no joy. It seems Vodacom dont want cancellations and very quick and happy should you wish to upgrade. I am apalled with this service and at my wits end as it seems like there is no one who is willing to assist. Please can someone contact me to cancel my contracts and address the many agents who i spoke with. I will certainly be moving my account to another service provider after the level of service i have received from Vodacom.
I now demand a senior manager to contact me. If not i will be escalating this matter!