Constant incorrect pricing - Consumer Complaint for Clicks Store - Head Office
RECIPIENT
Clicks Store - Head OfficeIt's becoming a problem when buying items at clicks as I am constantly charged incorrectly. This is an ongoing issue with all clicks stores. The price you see on shelf is not always the price that you pay at the till. The queue area is always congested and you don't always have the space to check the items that are being rung up or the ability to check your till slip at that point. I purchased a 3 pack oral b toothbrush set which was marked 45.95 on the shelf, I double checked the bar code on the item as I saw it on the website site for 60.99 but did not check the price at the till. When I got home I checked and found I was charged 60.99 and not 45.95. This has happened on several occasions but previously the stores were quieter so I was able to rectify while still in store. I have to say that I am extremely disappointed and will in future go back to shopping at dischem as this issue never happens at dischem
Reply by Frank Jonas on 28 December, 2020
Comment Good day! My wife and I have experienced the same problem. The items on the shelf is x amount , i.e. R39.99 only to be charged at R59,99 when you get to the cashier. Sometimes items are up to R25 more at the till then the price on the shelf where you took the item from. It’s sad . And we have experienced it at different Clicks branches in our City ,Port Elizabeth. In short, if you do not religiously check your till slip chances are good that you will be charged more then expected.
COMPLAINT #8825 - Other Issues