my screen was cracked. took it in for repairs on fri 19 june 2019.
was informed it will be ready in 5 working days
i also requested a loan phone. the one at the store was very dirty and the screen was badly scratched. i was promised expressly by the Store Manager ANISA that i will receive another loan phn on saturday 20 june
to date none received
when i tried to call and find out i was met with a very rude person called Stephanie who said the store manager was another person who had left early.
i then spoke to Abdul who was just as complacent.
He promised to get the issue resolved and i had requested that he drop the loan phone off at my place given the Covid 19!
im still waiting for either a phone call or a loan phone
further, we contacted the sales person who handles our businesss account, to no avail.
please note our company holds a Business account which we are considering moving to MTN given the numerous issues we had encountered.
kindly contact me regards this complaint soonest
kind regards
Mrs K Paul
cell: 0769247668