Employee didnt scan ma iteam on ma laybye - Consumer Complaint for PEP STORES

I wont to store in PeP store 0238 potchefstroom to do a lay bye for my daughter the casheir named kgomotso didnt scan all iteams that i was lay byng so the time i arrieve to the store to take ma laybye i was a problem that to pay other iteams saparate so that cashier gave us an attitude with bad face insteat of apologies for a mistake but i said its fine in ma life i wil never go in any PeP stores again and i will continue to spread this bad serveces to beloved