Good day, my name is Karen Bergh. My complaint is about your Dischem N1 City Branch Cape Town. I am a very loyal supporter of Dischem and have prayed for years for a Dischem to open at N1 City Mall.
Most times when you go to the pharmacy it is really busy especially at the dispensary.
Yesterday I had to collect my son's medication from the dispensary, of which is a antibiotic and the dr asked that we start with the medication as soon as possible to help with his pain. We stood in a line which seemed like hours. There is a total of 7 cubicles of which 3 had people assisting clients. People were turning around at one point as this line was just not moving, if this medication was not so important I would also have turned around. An elderly man was standing behind me and I felt so sorry for him, there was no bench to sit on, or staff member coming to check and apologize for the wait. It was really late already, 17.30. Eventually after a very nice pharmacist helped us we had to pay for the co payment the line at the tills was just as bad, I couldnt believe it. With 7 or 8 tills again only 3 ladies assisting. This is the norm in this pharmacy, I sometimes go during the day hoping that the lines will be shorter but 8 out of 10 times I end up leaving as I dont have time to stand in the line. It felt like visiting a state hospital pharmacy and not a private pharmacy. My son had to go to the toilet as well, and as I didnt have anyone with me to keep my place in the line, I asked him to please keep it in as hopefully we will be helped soon, which was not the case, and he ended up having a ooops in the car - he is 8 years old, can you imagine the embarrassment.
I am really upset and I hope that you jack up the service delivery at this pharmacy. I really dont enjoy going to Dischem N1 City anymore.