I paid the initial payment of 1500, but when the technician came to our house he said installation can't push through due to wrong NAP assignment and I should wait for 10 days for the refund, so after 10 days, NO REFUND was made, tried calling their CS but ang tagal ng waiting time sa queue (1 hour) na nadidisconnect na ang call, sent multiple e-mails but all I get are automated replies.
During this pandemic, even small amount matters lalo na at 3 buwan walang income ang tao.
PROCESS REFUND NOW!
REFUND ON INSTALLATION FEE - Consumer Complaint for Converge ICT Solutions Inc.
RECIPIENT
Converge ICT Solutions Inc.
Reply by Ronwaldo Satuito on 8 July, 2020
Same situation. Nagtry po ba kayo pumunta sa central office nila. Ganun po kasi gagawin ko sa friday.
Reply by Rachel Ramirez on 8 July, 2020
Same case, nag apply ako last May 24,2020 then june 3,2020. Nag bayad ako until now walang process yung installation . Nag check ako for status sa converge wala daw available na nap.
Reply by aniano estamio arroyo on 5 February, 2021
Comment nagbayad ako ng installation fee 1500 account na ito 002023126416 pero hindi na install
COMPLAINT #4167 - Other Issues