They lost my parcel - Consumer Complaint for J&T Express Philippines

Today i received an automated message from j&t that my parcel and prepare my payment.. what i did since it has a number of the rider i contacted the rider instructed him my location and he said ok.. the j&t rider came but not to deliver my parcel but my cousins so i asked him if wheres my parcel i showed him the message. But he doesnt have my parcel. Around 7pm today the rider told me that they lost my parcel. And tagged me on the system the im unavailable to receive.which is not right!!!