On 2 June I requested that my phone number be made prepaid only as I was flying to the UK on 4 June on a repatriation flight, to take up residency. I told the consultant that I was no longer going to be living in South Africa. He said he had a cheap option, I thought it was a migration like the one I had been given the previous week, which would remain on a month to month. When I put the phone down and checked my messages, I showed I had an upgrade and 24 month contract which I had not requested. Ref: 20674280/25. I immediately phoned back, and was directed to cancellations where I spoke to Lydia. She emailed Given asking him to cancel the contract. She was unable to give me a reference, but said Given would call me. He didn't. So I phoned back. The next consultant said it had been made pre-paid from the end of June and all was in order. On Wednesday 10 June I phoned again, when I spoke to Chantal in cancellations she said no, it had not been done. She would email to escalate the case. The number I phoned was +27 821958 which is supposed to be a free call from overseas. It isn't and I now no longer have airtime available to continue phoning Vodacom. I made a Skype call this morning 12 June to follow up, now Cancellations said no I need to speak to customer services they cannot assist. The call was transferred, and I received the message that Vodacom Customer Services cannot assist at this time due to Covid.
How do we get this resolved and a contract/upgrade that I did not request cancelled.