I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. This time period passed and there was no confirmation, no delivery ..not even a call. So I used my own airtime and called back on 15/12 and spoke to Shaheena who informed me to my surprise that the upgrade has not been "completed" and that only Cindy can do this and that she will send her an email to call me back. I even said to Shaheena what do I do if I don't get a call, she assured me, no not to worry, she will call back! surprise surprise, no call off course! so yes I call back on the 18th or 19th December..spoke to sade... the same story but this time a manager will call me back and that she sent to the correct department to complete the process.....lol lol lol..that's right no call from the manager either...so yes my fourth call on the 21st December ..spoke to Thembiso at 14:22...he said the exact same thing, this time I was at boiling point and told him I ain't dropping the call till this is resolved! he says ok mam I submitted the upgrade ...so wow u can submit it but the others couldn't...then tells me I shud receive an SMS...guess what no SMS!!! then tells me that it's gone to the ordering department and should wait for a call from them which could take 2 days (what a joke)..then only will the upgrade get processed! is this even believable? will I get a call? will this upgrade ever get done? from the 5th Dec to the 22nd December...what a pathetic company ..what absolute disgusting service. a simple gift for my child for coming out in the top 10...and this is the utter nonsense I had to put up with....do u guys know what you are doing???????????????????????????
Karina Govender
0764239549...Vodacom number
contact number: 0832129552