Transfer of Internet - Consumer Complaint for Converge ICT Solutions Inc.

They are the worse internet provider!!! We've been calling since last week to request transfer of our internet, but their agant just keep telling us they will send an email for the job order. All the requirents have been sent and we even paid the fransfer fee 2,500 in advance! Your agent always says they will sent an email within 24hrs or 24-48hrs and agent Kath even said she will send the job order at 6pm sharp that day. We keep waiting but nothing happens. Don't you know how inconvenient it is for your costumer? Especially now we have work from home. For pits sake if you can't done your job properly why don't you increase your manpower? Your agent always give lame excuses that they already made a letter and was submitted to the concern team. If you do so, what happened to that letter? We encountered like 4 agents on the phone and said the same thing over and over again. Please make sure to do your job because we're also doing our job as costumers. We never missed any payment monthly and sometimes we pay in advance!!! I'll give you 2 days to transfer that internet, we've been waiting for some time now. If you can't do it, I'm so done with you!!! I'll make sure to request for a refund. But judging by the complaints of other customers, I guess there will be no refund