Bad customer service - Consumer Complaint for Shakeys



SENDER
Kathleen bernal
RECIPIENT
Shakeys
I placed a party order on 3/15/21 order 2 party packages 8 large pizza and 8 large mojos came out to 217 with Inez I told her I needed it picked up by 5;45 on 3/16 . I go in 10 min prior and talked to the “supervisor” Aaron . He asked for
My name gave it to him and he looked puzzled . He stared who did you talk to and I said Inez and he oh we were never notified of the order . Ummm okay I told him well that’s a problem I need to go I said “ well you need to blame Inez” and yourself for not confirming the next day and I was like for one thing Inez didn’t say I needed to confirm then he starts laughing and making jokes . He said he can put the pizzas in and they will be done while still talking crap under his breath and again he proceeded to tell me this isn’t my fault it’s yours . I need a call back . Shakeys on van Buren in the city of riverside ca
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COMPLAINT #13067 - Customer Service Issues
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