Completely Dissatisfied - Consumer Complaint for Converge ICT Solutions Inc.

It is just my 5th month having an account with converge but it was suddenly deactivated. As I tried to call their customer care at the very first time I had a worst experience wherein waiting on queue for 30 mins then will just be on hold on the rep for almost 20 mins?!. And what is really frustrating, when I knew the reason why it was deactivated, I was fooled at the very beginning when I established the account. I am not aware that there will be a partial charge for the first time it was activated, they are in advance billing and as well as I was informed that my bill is almost 6000. I tried to clarify it and we figured out that it was wrong billing. I was charged 1 time for the installation fee aside of the one that was divided for 24 months. It was my worst experience in customer care specially for this internet provider. I wanted to speak to their supervisor when I called in but representative cannot provide it. It seems like they doesn't have sense of urgency in this kind of matter.I just wanted to reconnect the service again.