I have made a purchase at Makro Store on the 23rd of June, on the 29th I then cancelled the order. According to the Makro policy, refund takes 5- 7 working days, well due to COvid, they day 7 – 10 working days.
The cancellation took place on the 29th of June, it is today, the 03rd of August and I have not received my refund. Im sending this email because this has cost me a lot. I have missed semester registration because of not having funds to register coz Makro has still not refunded me my funds.
I have spoken to everyone repeatedly at the call center, I get the same answer every day, we will escalate to finance but nothing is happening.
I went as far as complaining on Hello Peter, I received a feedback saying, again it has been escalated to finance for urgent attention and feedback will follow within 72 hours. It has passed 72 hours and there is no feedback once again from the Hello Peter Makro team coz they all lie right.
I went on twitter, I got a respond again, we have escalated to finance, feedback to follow, guess what, even today I got feedback on Twitter about the same escalation they did 2 weeks ago, they did it again today.
I called today, guess what, the agent checked the status of my query and it has still not attended to by the Makro Finance team.
I have missed the whole semester because of Makro and im not in school at this point because of their incompetence’s.
You should check Hello Peter for Makro’s service and twitter and tell what kind of service is this we are receiving from Makro. Is it our fault that Makro doesn’t have enough Finance team?
Must the customers suffer because Makro is not recruiting?
if this has happened to me in June, ( because they even sell things that are out of stock and pick it up Weeks later) if a person makes a purchase tomorrow on the Makro Online store, and later find out that the product is not available, and request a refund, are they going to get back their money in October?