Assistance Pharmacists disrespectful,poor customer service,poor knowledge of the systems. - Consumer Complaint for Clicks Store - Head Office

I am a customer of Clicks for over 12 years. My chronic medication is fetched every month. On 2020-08-16 I proceeded to Clicks The Berg since this been the closest.On arrival I encountered problems. I then decided to go to the Columbine Square Clicks, the branch which I always visit.I was attended by a assistance pharmacist by the name of Ongiwe Mnduzulwana.I explained to him the situation and he tried to check and said that he cannot assist me and furthermore that this not his branch cannot assist me. I further explained that I need the insulin as I have none. He said come tomorrow and I will get help. I became irritated and said this is not possible.He also became abusive and informed me to leave. I then contacted an off duty pharmacist of the branch and went to another pharmacist and handed her the phone whom thereafter assisted me.The manager Mr Madkibulwana later did apologise on the phone when contacted. Do you have competent Assistant Pharmacists?Are they well versed with your systems?Do they understand the values of Clicks? Do they know customer service?