I decided to withdraw my application as GMS has the worst customer service and Employees are not proactive. The agreed services that was promised before I sign-up were not being offered post-paying full service fees.
See summarized story of my case:
- On Aug. 24, 2019, I have signed up to GMS for Canadian Immigration Program after Sales Advisor (Sobia) told me the following;
i) I am eligible to apply for Canadian Express Entry Program based on my profile I have shared with Sobia.
ii) If I decide to sign-up on the same day, Sobia will be able to reserve a slot for me in the limited number of canadian immigrant.
iii) Sobia mentioned that all I need to do is complete my documents and take an IELTS with minimum score of 6 in all 4 subjects
iv) Sobia mentioned that my contract with them on what I have paid would include checking for alternative options in applying for different program or if I wish to change the country of immigration.
- On basis of Sobia's statements above, I have signed up and paid initial amount of AED 2512.
- Within two weeks of post signing up, I received multiple calls on daily basis from GMS employee (Jyoti) to settle remaining payment which I eventually paid on September 18, 2019.
- After paying full amount, that's when I observed that something was wrong. I never got a call the way GMS used to call me. I have to call them every now and then just to get an update. GMS employees are either not picking up the calls or would return call after a day or two.
- I was asked to retake my IELTS as the first result was below the eligibility requirement for express entry program. However, that result was eligible for a provincial nomination program and asked to apply for that program instead, but I was advised to retake my IELTS for express entry. (As per agreement, part of contract is I have the option to switch for other options)
- I still retake my IELTS and got the required results on second time. After completing all requirement and documents in first week of January 2020, I was informed by Abhishek (GMS Employee) that I need to retake my IELTS again as I am not eligible for express entry.
- GMS employee does not consult their customers or offer the options that was promised to them when they were asked to sign-up.
- False promises/commitments. Defrauding customers and making lies to influence customers decision making and agreed services were not provided.
Thanks,
Keith Lagman
055-1057935