Installation and Refund Complaint - Consumer Complaint for Converge ICT Solutions Inc.
RECIPIENT
Converge ICT Solutions Inc.I already had a scheduled installation before but was cancelled due to the lockdown. I already went to the barangay and confirmed that they already allow installation.I also have their written permission. I just want to schedule a technician as soon as possible for my job. Please see attached file of the barangay's written permission to install. Also, what’s the process of refunding the 1,500 pesos I paid for the installation? I will be checking other internet providers next week if this is not yet installed within this week. The status of my application is still on hold until now and I haven't received any calls from you. I contacted your technician but they never responded. I tried to call you on your number but my 350 pesos load is used up even before I get an agent due to your long wait time. Your 15 seconds wait time is equivalent to 30 minutes hold. I don't mean to be a complainer but I had enough and my patience is already running low.
Reply by Hiyas D on 20 May, 2020
Hi! In my case, I emailed them to request for a refund because talking to their customer service over the phone is like talking to a robot. They can’t resolve and answer simple questions. However, the down part is, it will take forever to get the refund. I requested for a refund 1st-2nd wk of March but today is May 21, 2020 but no one told me yet how and when I can get the money. But at least via email, you have hope compared to phone calls. I already paid 2 bills from other provider but Converge didn’t refund me yet.
Reply by Kat on 31 May, 2020
Comment Hi! May i know the email address you’ve sent your concern to? I cannot also have a successful call on the link for the hotline. Thank you.
COMPLAINT #3161 - Service Issues