Unhappy with the chairs - Consumer Complaint for Bradlows - Head Office

I bought the 6 seater (3+2+1) grafton everest couches/sofas from Bradlows, Broadhurst branch, Gaborone-Botswana in March last year and they do carry a warranty of 5 years if not mistaken. The 3 seater and 1 seater are recliners whereas the 2 seater ones are not. I raised a complaint early this year that the back rest of the 2 seater was loose and someone was sent to come and have a look at them after doing numerous follow ups. Later on same problem came back again and now the 3 seater recliners were also not fully reclining as expected. I once again reported this problem and the same person came and said for recliners there isnt much he could do as they come like that from factory and the branch manager would have to come have a look at th and decide way forward together with the 2 seater one. We are now in October approaching year end and still I have chairs that I cannot fully use because of unattended problems and have beem sent from pillar to post, its either the branch manager saying is not aware of this or the warehouse manager also coming up with his own explanation and yet on a monthly basis I am paying and up to date with my account. I am writing this complaint with the hope that it will be resolved quickly as I would like to know if the chairs would be replaced or not failing which I will have to escalate it to the consumer protection unit here. I cannot be paying for something that I am not fully enjoying or using as expected and soon I will be settling my payments yet the store is not helping me. The treatment I got so far would mean no further recommendations to the store to anyone I know