Child not allowed in trolley - Consumer Complaint for MAKRO - Head Office

Good day

I write to complain about your management at the Springfield park branch.

Last week Sunday we went to purchase some stuff at makro, we where then told to take our child out of the trolley as people say children in makro trolleys are unhygienic. Management was making a huge argument with my child in the trolley and physically wanted to touch my child and take him out, he was holding the trolley and refused for us to move until we took the child out the trolley. To me this is ridiculous and I will never shop at a makro store again due to this barbaric behavior of the staff members.
Let me point out a few things so that head office knows what actually goes on when they are not there.

A) before a trolley is given to a person it is throughly sanitized inside and out ( so why is there a issue of a child in a trolley if it’s been sanitized?)

B) you have big machinery around using it while there are customers. If a child runs from their parents and an accident happens due to a child not been allowed in a trolley “which parents Know as a safe place for kids” the store should then be liable for any damages caused by this as they are preventing children from been in a safe place.

C) every other place game, builders and other stores our kid goes in the trolley without any issues what makes makro so different?

Children under the age of 6 do not need to wear any mask as per government but Makro refuses kids to sit in a trolley that kids are sanitized and wearing mask.

Also there seems to be racism in the store as other people kids where left to sit in trolley which we had to then point out to management as they where at the pay stations already.

Please sort your policies. “Enter at own risk” children are safe in trolleys not allowing a child in a trolley you then take the risk back to your company as if my child was allowed to sit in a trolley and there was a issue I could take responsibility, if my child is not in a trolley and an accident happens it’s then makro’s responsibility as you prevented me from placing a child in the safest place a parent knows that’s a trolley..

Kind regards
Kerry