Good evening
I have a complaint regarding the Lenasia South store. On the 28th of December 2020 I made a telephone order for an F4, upsize to medium, lemon sauce and S1 around 6.20 pm for collection as it was proving difficult to make a delivery.
I got to the store around 6.50 pm and my order was ready. I paid for it and left. I opened the packaging around 7.30pm and found that my order was incomplete with the salad. I called the store several times and they, would have issues in hearing me of which they didn't when I ordered. I was eventually advised that my salad would be delivered when 1 of the drivers came back.
I called after 30 minutes as I hadn't received it and I was advised that all the drivers where still out however they'd deliver, and the manager of the store would call me before the driver left the store, however none of that was done.
It's 9.53 pm and the store has closed with no communication from the manager or anyone from the store. This kind of behavior and incompetency is unacceptable as I wouldn't get my food if I was short of money, however I paid full price for an incomplete order. Furthermore, I had to be the one chasing the staff at the store to find out what was going on with my salad. No one bothered to take my query seriously.
I'm very disappointed with the way I have been treated and not taken seriously. Kindly assist in resolving this matter and possibly get competent staff because this is really annoying.
Regards
Khanyisile