My name is Kholofelo Joseph Modiselle and i have a contract with vodacom on Huawei P30 Light and i was phoned by your insurance department to take up insurance of which i did and have been paying the insurance ever since .. i now processed a claim with vodacom for my screen that cracked from my tragic fall and now I'm being told that the claim was rejected because the sim was not in the phone and when i took up this insurance this was not explained to me. And I'm now stuck with a useless phone and yet i continue to pay for this insurance that has absolute no help to me ... and i have requested the proof of my acceptance of the terms and conditions and i am still waiting for feedback. I've been holding on for more than 2hours to escalate my matter until they hung up. I am escalating this matter to ombudsman because this is absolutely unacceptable, I'm being inconvenienced and I'm asked to understand and i am not accepting that... either my phone gets fixed or they refund me all the premiums i have been paying for to date.
I want feedback today.
Kind Regards
Kholofelo Modiselle