Good day
Just spoke to a gentlemen today, regarding the cancelation of my contract. He told me that my contract has been extended by 5 months and also mentioned that I notified regarding this.
1. I spoke to another gentlemen last year January 2020 and agreed with him that planet-fitness can continue debiting from my account as I didn't have the R2000+ that I needed to pay in order to cancel my contract.
2. The gentlemen I spoke to today told me that I was notified about the extension of my contract due to the lockdown. I was never notified about this (via phone call or email), and I didn't agree to this and I want my contract canceled immediately.
Who can I speak to in regards to the issue I'm facing with planet-fitness?
Please help.
Cancelation of contract - Consumer Complaint for PLANET FITNESS - HEAD OFFICE
RECIPIENT
PLANET FITNESS - HEAD OFFICEReply by Lyndre Esterhuizen on 4 February, 2021
Comment Hi Khongelani,
Just so you know me and husband are facing the same issue,our Gym contract ended in August last year and they are still deducting from us.When we contacted them they said they have send out emails to extend our memberships but both me and my husband never received such emails from Planet Fitness during lockdown last year.
We have asked them to forward that email that was send to us regarding the extension of our contract,they can't provide us with that email.
We want our contract to be cancelled as soon as possible.
Best Regards
Mrs.Esterhuizen
Just so you know me and husband are facing the same issue,our Gym contract ended in August last year and they are still deducting from us.When we contacted them they said they have send out emails to extend our memberships but both me and my husband never received such emails from Planet Fitness during lockdown last year.
We have asked them to forward that email that was send to us regarding the extension of our contract,they can't provide us with that email.
We want our contract to be cancelled as soon as possible.
Best Regards
Mrs.Esterhuizen
COMPLAINT #11335 - Contract Issues