The staff at Centurion mall Vodacom shop 131A are always helpful and give great service
I ‘ve been unfortunate whenever one particular consultant assist or try assist me he’s always arrogant and always acts as if he is doing me a favor by assisting me by the name of WILFRED
The consultants at centurion shop 131A never wear name tags which I find confusing. I had to fight just to get the consultant name which took a good 20 minutes just to find his name .His surname was refused to be given
The consultant WILFRED looks down on black people which I can see by the way he looks down on me . I don’t want this to be a political matter were the EFF has to called to the shop in the manner which African people are disgustingly treated by WILFRED
I claimed for a stolen cellphone which was stolen with my wallet and my ID original .
I went to the Centurion mall shop 131A . I was assisted by again with a consultant who had no name tag (a lady ).she assisted me well with blocking cellphone number and providing me with my IMEI number. I gave her my temporary ID and she checked with the store manager if the Vodacom insurance with accept. She then informed me that yes definitely Vodacom insurance would indeed accept the temporary ID.
I went back the second time with my case number and affidavit
The unpleasant happened I was assisted by WILFRED who again true to his character was again arrogant and look down on me.
I gave him my temporary ID and he said that the insurance company wouldn’t accept the temporary ID and he didn’t even check with the manager
I came back the second time the same day to the same Vodacom shop and was lucky assisted by another consultant who advised I could have emailed a copy of my original ID copy to him which I did and I was assisted quite well
My claim was approved and I went back to the same Vodacom shop and I ordered cellphone that the store didn’t have instore, a cellphone was ordered for me on the 21st of December the consultant advised it might take longer cause of Christmas and Boxing day it normally takes 5 working days. (again helpful )
I went back to the same Vodacom shop on the 29th of December and the unfortunate happen YES I was assist by WILFRED
He never disappointed he was rude ,look down on me and condescending. He advised I should comeback after the festive season that’s when I’ll receive my cellphone or I must check with other Vodacom shops myself or the warehouse myself then he dismissed me
I asked to speak to a manager and he advised the manager had left for the day which the time was 16:30 and the shop closeses at 18:00
I’m deeply hurt by the manner in which I’m treated by this consultant and I will cancel by Vodacom contract just because of his service
My contract cellphone is 082 909 1140
My contact details are 082 33 66 576 or email to***@out.co.za