On 28 April I called in about a data line I had and wanted to upgrade. The agent named Direct assisted me and offered me 100GB day and 100GB night with a router for R599. He said he could only make it effective 1 June but what he would do was arrange 50GB data to be added once I received the router if I called into retentions and it would be a R344 once off fee.
The router arrived 5 May and I called in to activate the 50 GB. I have called in daily and still have no joy. The last agent I spoke to valled me at 9 pm telling me he was an acting team leader was rude and could not help and still my query not escalated.
The reason I took this was to work from home so now Im unpaid cannot work and cannot cancel or get the 50 GB data all because the original agent miss sold me.
Ref for original call was 1-34672729601585
How do I get help ?