I joined PF with VITALITY.
In May 2019 I asked to cancel VITALITY and my PF membership and was given TWO emails by PF to send my cancellation request to.
Since then, I have had R799 deducted monthly as I had also cancelled VITALITY and PF simply decided to keep my membership active.
Now that I am querying it, they are telling me that I sent my cancellation to the WRONG emails!! And now they want PROOF that the emails were received as I pointed out that they should have told me they were wrong on receipt of my email!! QUINCY is the consultant that I have been dealing with as he was the one who enrolled me initially at the Fourways branch.
I am going insane with their ineptitude and going round in circles. I have to speak to incompetent, call cente agents that don't give a fig and who can't help and I cannot be put through to accounts... I would like to be reimbursed for the money taken out of my account after May 2019
Charging me after cancellation - Consumer Complaint for PLANET FITNESS - HEAD OFFICE
RECIPIENT
PLANET FITNESS - HEAD OFFICE
Reply by Shafeena Osman on 17 January, 2021
Planet Fitness is one of the worst institutes I have dealt with! This gym has extremely bad service from employees and are they steal your money out your account and then unlock you from doing a reversal... I will take this much further if no once contacts me to resolve!!! Planet Fitness should FALL!!
Reply by Glenwin April on 19 January, 2021
Comment I used to work as a Sales consultant for them years ago, I went to a PF club in Cape Town and I found that the people employed as sales people does not have the ability to make a prospective client understand all the processes from enrolling of membership till how to cancel the membership. They just want to get the deals on the board and forget about after sales service. Poor customer service and business practice
COMPLAINT #10940 - Contract Issues