Service was not delivered as it was promised and their customer service are not helping - Consumer Complaint for Converge ICT Solutions Inc.

We had internet connection issues that were happening for more than 2 weeks already. This caused me to lose my job (I am an online teacher). I raised a ticket to them and they replied troubleshooting steps that I need to follow, however, they were not effective and I still had connection issues. I tried reaching out to them hoping for some follow ups but up until now I haven't received any updates. I have screenshots of the mail conversation that we had.