We are in Australia that ordered Shakeys C5 online through Food Panda PH to be delivered to our family in Pateros.
Dec 20,2020 at 2:10pm
We ordered Shakeys monster meal (2 plarge puzzas, carbonara and a bucket of chicken and mojos).
Dec 20,2020 at 2:18pm
We received a missed call
Dec 20,2020 at 2:20pm
We returned the call 3x but nobody answered
Dec 20,2020 at 2:20pm
We received an email from Foodpanda that they could not find us at our address so they cancelled our order yet I just noticed that they still charged us PHP3379
I requested for a refund but Food Panda is saying they could not locate our address. How can they possibly have prepared all or food and get to Pateros from C5 in just 8minutes??? Besides, our family has been living in that same house for over 80 years and everyone knows them, they also have a store so it is impossible that they cannot locate the address. Moreover, I ordered from Shakeys C5 last week and they delivered it to the same address.
This is purely a gimmick that they cancelled, charged us and wouldnt refund it.
Please help resolve this so that this does not continue.
I regularly order thru FoodPanda, 1-3x a week sometimes more to to QC and never had a problem.
I hope they can refund and think of customer sentiments rather than short term gain of $97. Thats just low.