Foodpanda cancelled my order when I was on the elevator to get my order from the rider - Consumer Complaint for FoodPanda - Head Office

I ordered a 4 Jollibee meals from foodpanda. The driver got here earlier and he chatted me via the built-in messaging app of foodpanda, and I replied just seconds after, saying I am already on my way down. I am on the 32nd floor of the condo and the elevators are not that fast. Upon receiving the text and replying, I made my way to the elevator to go down immediately, was just 3-4 minutes from the room to being downstairs and when I got to the rider, he said my order was cancelled! I was just in the elevator and foodpanda cancelled my order from their end? That is unbelievably unacceptable. The rider is already there waiting for me and I didn’t even waste time to get to him and while I was on the elevator, in which there wouldn’t be any reception, foodpanda cancel my order just because I was unreachable for 2-3 minutes that I was in the elevator? The rider was so humiliated that this happened. He kept saying sorry for your company. Like I already replied that I was already on my way down, and you cancel my order? It wasn’t even like I never even replied that I was coming down. The thing was, I was already on my way down. Then you surprise me that my order was cancelled right when I am already with the rider? This is unacceptable. If foodpanda does not do anything about this by the 20th of December, I am going to sue because this is an unacceptable behavior. Good thing the rider was very nice and still gave me my order, don’t worry, I paid him the 340 pesos that I ordered.