Good day
Kindly look on to my account. I recieved a decoder on the 22nd of October and It was installed on the 24th.According to my understanding the billing process was supposed to start on the 25th of october and it was supposed to be a total of R600 which includes R100 prive lock decoder x24 , R100 PVR services and R400 compact sunscription.In the 24th I recieved a message saying my bill will be R1600 so I called immediately and I wss told the matter would be escaladed to the Finance departmentRef No-23087988_i98 and I was understanding.
On the 26th which was a monday, Multichoice went on to debit my account with R1600 which had me frustrated, I took the innitiative to call again and adress the issue and I was informed that I will recieve a call from the team leader which never happened. On the 37th I called again with my own airtime again and I was told to stay online for tge team leader,I waited more than 20mons using my airtime and still the team leader said he would return my call.I then decided to reverse the ammount because I was over billed and need the money for my house hold expences.
2days later my services were cancelled and I recieved a messagesaying I should pay R1880, that told me that my issue was not yet resolved and on top of that Multichoice added an extra R200 Im guesing that is interest and I do not whos expected to pay for tgat if the error is from your side.
I am finding the service very disappointing, Inconvinient and very unproffesional.As a new client I do not feel valued and I also feel disrespected. I do not expect such poor service from such a respectful and continuous growing brand.
Kindly view my account and resolve the issue ASAP. I.D:Mavhunga KE.
Kind Regards
Emmanuel