Multichoice Africa (Pty) Ltd Complaints

South Africa - 45A Newton St, Newton Park, 6045, Port Elizabeth
+27 11 289 2222

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Consumer Complaints ( 5 )

SENDER
Roger Chetty
hi,i have been a DSTV subscriber for more than 20 years and never experienced poor service than now. I changed to Price lock in July 2019 and have been debited for 2 separate contracts ever since I tried to contact Price lock to no avail. firstly there is no direct contact numbers for price lock and you have the call the DSTV customer care call centre and those guys are clueless. I must have called more than 10 times and all they tell me is that they have to escalate my issue to price lock and I don't hear from them. how can Multichoice being a multinational company not have contact details for their price lock department? iam through with DSTV and would not be going back to them after my issue is resolved.
Comment
COMPLAINT #2330 - Customer Service Issues
SENDER
Deon
Call or email me please. I will explain. 0824407101 or Deon.j***@gmail.com

Consultant that helped us was extremely rude
Comment
COMPLAINT #2249 - Customer Service Issues
SENDER
Neville Ewing
I cancelled my individual contract with DSTV two months ago. Last month they debited my bank account which I had reversed. This month they have doubled the amount to R1 781,24. Because the amounts vary from month to month, Nedbank cannot cancel the debit order automatically. Such debit orders can only be cancelled by the originator - i.e. Multichoice/DSTV.
Comment
COMPLAINT #2178 - Billing or Collection Issues
SENDER
Evelyn Pelser
End August 2019 I phoned multi Choice to upgrade my account. They could not, but said someone from Priselock will phone me back. Till date no one phoned me. I even phoned then afterwards - with no success.

On 15 September 2019 to my shock the upgraded amount was deducted from my bank account, but I did not received more channels. Also No one phoned me till date, thus I did not give permission.

Please pay me my money back. I am also no longer interested in upgrading because of the poor service.
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COMPLAINT #2130 - Billing or Collection Issues
SENDER
Ricco Friedrich
‪What’s going on - is DSTv snoep. For both the Vuelta and the World Cup XC we don’t get the commentary, just video. What a joke! The only reason I am still a dstv subscriber is for the sport. If they don’t fix this, I’m definitely cancelling my subscription.‬
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COMPLAINT #2071 - Customer Service Issues