Multichoice Africa (Pty) Ltd Complaints

I have being calling multichoice service concerning the money that I have mistakenly sent while the stop order will run through, I have sent required documents but every time when I do a follow up am requested to send those documents over and over again.. But nothing has being done within the promised time of the refund. Even if I ask them to use the money that I have sent to them as a monthly premium they take my money and refuse to return the one that I have requested..

Good day

Kindly look on to my account. I recieved a decoder on the 22nd of October and It was installed on the 24th.According to my understanding the billing process was supposed to start on the 25th of october and it was supposed to be a total of R600 which includes R100 prive lock decoder x24 , R100 PVR services and R400 compact sunscription.In the 24th I recieved a message saying my bill will be R1600 so I called immediately and I wss told the matter would be escaladed to the Finance departmentRef No-23087988_i98 and I was understanding.

On the 26th which was a monday, Multichoice went on to debit my account with R1600 which had me frustrated, I took the innitiative to call again and adress the issue and I was informed that I will recieve a call from the team leader which never happened. On the 37th I called again with my own airtime again and I was told to stay online for tge team leader,I waited more than 20mons using my airtime and still the team leader said he would return my call.I then decided to reverse the ammount because I was over billed and need the money for my house hold expences.

2days later my services were cancelled and I recieved a messagesaying I should pay R1880, that told me that my issue was not yet resolved and on top of that Multichoice added an extra R200 Im guesing that is interest and I do not whos expected to pay for tgat if the error is from your side.

I am finding the service very disappointing, Inconvinient and very unproffesional.As a new client I do not feel valued and I also feel disrespected. I do not expect such poor service from such a respectful and continuous growing brand.

Kindly view my account and resolve the issue ASAP. I.D:Mavhunga KE.

Kind Regards
Emmanuel

I Bought a Gotv Decoder, Telling Me That There's One Free Month Subscription But Am Seeing Nothing.

Thanks

Nyango Juma Issa

Recently I sent money on another number (7024125017) yet mine is (7031520545) so am requesting you to help me and solve my problem cos am now disconected

I WANT TO SPEAK TO A PERSON NOT A FREAKING MACHINE - STRUGGLING SINCE END MARCH 2020 - NEED TO GET THE BANKING DETAILS CHANGED BUT YOU ARE HAPY TO BILL US AND THREATEN TO LOG US OFF IF WE DO NOT PAY - PATHETIC

hi,i have been a DSTV subscriber for more than 20 years and never experienced poor service than now. I changed to Price lock in July 2019 and have been debited for 2 separate contracts ever since I tried to contact Price lock to no avail. firstly there is no direct contact numbers for price lock and you have the call the DSTV customer care call centre and those guys are clueless. I must have called more than 10 times and all they tell me is that they have to escalate my issue to price lock and I don't hear from them. how can Multichoice being a multinational company not have contact details for their price lock department? iam through with DSTV and would not be going back to them after my issue is resolved.

Call or email me please. I will explain. 0824407101 or Deon.j***@gmail.com

Consultant that helped us was extremely rude

I cancelled my individual contract with DSTV two months ago. Last month they debited my bank account which I had reversed. This month they have doubled the amount to R1 781,24. Because the amounts vary from month to month, Nedbank cannot cancel the debit order automatically. Such debit orders can only be cancelled by the originator - i.e. Multichoice/DSTV.

End August 2019 I phoned multi Choice to upgrade my account. They could not, but said someone from Priselock will phone me back. Till date no one phoned me. I even phoned then afterwards - with no success.

On 15 September 2019 to my shock the upgraded amount was deducted from my bank account, but I did not received more channels. Also No one phoned me till date, thus I did not give permission.

Please pay me my money back. I am also no longer interested in upgrading because of the poor service.

‪What’s going on - is DSTv snoep. For both the Vuelta and the World Cup XC we don’t get the commentary, just video. What a joke! The only reason I am still a dstv subscriber is for the sport. If they don’t fix this, I’m definitely cancelling my subscription.‬