Poor product quality - Consumer Complaint for Bradlows - Head Office

I bought couches in 2018 December. Been complaining about them for the past two years.They feel like there is a whole when you sit. Stitches are coming out.Recliners not working well. Even the Salesman can't help me because he would book in the couches for repairs but they'll take a long process because you have to book them one by one and they take time to collect, repair and bring back, by the time you book in the last one the first is giving you problems. I would be following up with the Salesman and sometimes he would tell me that he really don't know why they take this long to collect, repair and bring back. Last year was even worse because they will tell you about lockdown backlog. Two years has gone by but I'm having one and the same problem. I'm stuck with ugly couches in my lounge I'm even thinking of writing to hellopeter. These couches take long to be repaired you sit on them two or three months the same thing comes back. The two seater is even worse. It was brought back from repairs not in a good condition the leather is peeling off, it's sagging.