I am terrible disappointed by the poor customer service and disregard shown to me by a Pharmacist Assistant at the Clicks Pharmacy in Vincent Park, East London. In fact, my heart is actually quite broken to think of how I could have been treated and I am ill on top of it. I had to compose myself in the car before driving home because of how I was made to feel.
Right from the moment I arrived at the counter, the pharmacist assistant did not greet, was grumpy about having to go to the aisle where the medication I required was situated (despite wanting to put the medication through my Medical Aid). She made me feel uncomfortable and did not even provide me with any instructions on when and how to take the medication that I required. I was already in pain and she fussed about not being able to find me on the system. Eventually, after working through my medical aid card, my medicine went through, placed in a bag and no further communication received. When I asked if I had to sign anything, she just shook her head.
Upon phoning the store to complain about the experience, staff members kept passing the buck, back and forth, until eventually someone put the phone down in my ear - this happened about three times.
Discovery Health imposes Clicks Pharmacy as its "preferred" service provider to its patients. I'm not sure if this is done to punish us or to further aggravate our illness by having to experience such poor customer service where one is made to feel bad about seeking medical advice and assistance. I thought healthcare providers had a calling to want to help people, people who are ill and in need of medical advice and medication. Clicks, what's going on? Is this the new norm in your customer experience department? Clicks, you should be ashamed of how your staff treat customers at the Vincent Park branch. To think of all these years how much we have been loyal to you, only to be treated so poorly by your staff.