Packaged didn't arrive from the expected date - Consumer Complaint for J&T Express Philippines

I was expecting a delivery today. The J&T texted me around quarter to 10 or let me specify 9:43 am and the text goes like this, "J&T DELIVERY!TN: 780939817772 Rider:Jerome Magbunag639269276837. For COD pls prepare exact amount. Photo proof of delivery is required. Thanks and be safe!." Yet, no package arrived. I am hoping it will be delivered tomorrow. I know I am not the only costumer but I have customers waiting, too. It is not a package for my personal use but for my customers. I know it's pandemic but we're all in need.Then I tracked the number but the website will just state that the "queries failed". I