Good day!
I would like to report the delivery guy who's supposed to deliver my parcel yesterday. He told me that he forgot my parcel at the warehouse although it's scheduled to be delivered that day. He asked if he can redeliver the parcel today but before i even reply, there's already an update for the status of my order which is "Delivery failed due to (Buyer Reschedule). He's not even responding to my messages. I've been waiting for this order. So what i did is call him instead asking what will happen next. He then told me that he's going to ask his QA to ask someone to redeliver the parcel today mentioning that my address is too far from his area. Now, i received a call from another delivery guy earlier this morning (around 5:30 AM, TOO early) verifying my location and asking how to get here. And when i provided my exact address, the delivery guy seems like complaining since I heard him saying "ang layo naman pala neto" and then ended the call. How rude. Few hours later, the first delivery guy called me saying the second guy can't deliver my parcel because of my address. He asked if i'm willing to add extra payment for their gas and just to have my parcel delivered. I don't have any choice but to agree because if not, my parcel will be returned to seller and i've been waiting for almost a week now. I added Php 100.
Please do something about it. I'm not happy with your service. It's their negligence not mine. And it's very inconvenient on my part that I need to call the rider and add extra money just to have my parcel. Wow. And to be honest, I'm starting to have trust issues with J&T.. or should I say I already have trust issues with you guys because of what happen. This is not the first time I got problems receiving parcel from you. I am very disappointed.
Here's my order tracking number in case you need some reference: 780717028313
PS. I already received my parcel. Thanks to the rider named Jezzel. I'm happy with the product but with your service? Nah.
Thanks.