Incompetence - Consumer Complaint for MAKRO - Head Office

A TV was bought at the cape gate branch by my father. When the TV was set up(I was there.) The TV was not displaying picture normally. Only in middle. So we decided to pack it up and take it back to the shop. A lady... Meaning only one lady help them. It took 3 of us to pack it up but only one lady to actually test it... When she came out after testing the unit it had a crack on. This matter have been given over to my attorneys. There is no way to get hold of this branch. I called 5 different number. 3 of them gets cut off and the 2 not one person is picking up. We are loyal customers for years and now this. My parents work hard for there money and one person can take this for granted and just accuse the other party. A email was sent to MeV berger and we have not received any feet back.