My name is Langa Langa and My ID No is 7207125725089 residing at no 129 Tshefu Street, Zone 1, Thembalethu, George.
About a month ago, I visited your George store with the intentions to lay buy a bed that we saw on display.
WE were told that they were out of stock and the stock was at the warehouse and would be delivered the following Wednesday after which we would be called to see the bed we would choose since the one on display was a smaller size however, we decided to put some money down so as to ensure that, when these beds arrive, we will have made some payment already and the Gentleman who advised us suggested that we put the Two Thousand(R2000) Rand as a deposit even though it was not against the specific bed but at least We had an idea of the product we were looking for, and he would call Me to come and choose the bed.
WE waited for a call that week but in vain and we decided to visit the store again two weeks later and enquired about the availability of the bed however we were informed that they hadn't received beds but again committed to will call us as soon as their stock arrived and we accepted their explanation.
Again after a week of quietness and silence, we decided to visà the store again to enquire but only to BE told that the beds we were looking for were out of stock so, it was st this time whem my wife lost her temper with the salesman whom we thought was the one who sold us the bed but I intervened and we left the store saying we are no longer interested in another bed and we would decide when to come back after deciding what we wanted to do between taking our money and choosing another bed if there are any.
I today visited the store and couldn't find anything new and I then approached the cashier who informed me that they would need my receipt and ID to effect the refund but asked me how much it was and I told her and I asked how long it would take to get the money and she said immediately and if I wished to get it today, I needed to be at the store before 16h45 as that would be the time for her to cash up and I rushed home to collect my receipt and gave to her.
The lady then told me that I would not be getting my full amount and I informed her that I would not take that because the store failed me on numerous times even when I took it upon myself to constantly visit the store after they failed to call me as their portencial client and that is when she told me what she was doing was not her work and she was not trained to do refunds so, I then interjected and said I couldn't care less if it was her work or not but I was there for my money.
The cashier said "Ek gaan nie Ander mense se nonsense vaat nie en Ek is moeg om Ander mense se dinge uitsort want die kliente kom kak vir My uit" and she through my receipts towards me on the counter(very rudely so) and said ahe was not going to assist me, I then responded to her and said "I am not going to stand here listening to your shit of you swearing at me" and she responded by saying she too was not going to take shit from me so, after this heated argument I put it to her that I was going to report her for being continuously being rude and used vulgar language against me and her response was, "go ahead and report me, do you think I care" and that is when I decided to call your head office to report the matter however, when the lady from head office asked whom the name of the cashier was,I didn't know because she had no name tag and when I asked for her name, both her colleagues who were there refused to tell me and I reported that to the lady and that is when she promised to call Mr. Botha and I realised that they were now preparing for my refund.
This to me was a very bad experience and service to any customer and I felt extremely undermined and belittled by the way that cashier spoke with me and I take exception to that and I demand an action against this rude cashier to ensure that no other customer ever gets to be treated in that rude manner and I am considering taking the matter further if no action is taken to correct this matter as a matter of urgency.
I will await your response to this matter and even though the lady is not known to me by name, I can identify her very easily.
Should you wish to make contact with me, I am on call on 082 598 9232 or 083 760 5586.
Yours in pain
Langa Langa