Delivery delay - Consumer Complaint for Clicks Store - Head Office



SENDER
Lara Landman
I filled my prescription for Estrofem and Utrogestan at Kakamas Clicks on Friday morning (29/01/21) at 09:30. The pharmacist informed me that they do not have Utrogestan in stock but he ordered it and will be delivered by 10am the next morning. I drive 40km back to Kakamas the next day, only to be informed that the medication has only been dispatched that morning, but will hopefully arrive before the store closes at 15:00. By 14:00 it still has not been delivered. Today(sunday morning) I call AGAIN only to be told they don't do deliveries on Sundays. I am currently 8 weeks pregnant with a threatening miscarriage. I already suffered a miscarriage before. It is vital for me to take my medicine diligently in order to prevent another miscarriage. I have been without my medication for two days now and have no guarantee that it will be delivered by tomorrow. The courier also could not give the pharmacist at Kakamas clicks a reason for the delay. This is totally unacceptable for me and I certainly will never rely on clicks to order and deliver medication on time again. If I knew the service would be so utterly shit, I would have driven the 120km to Upington and get it from Dischem. Totally totally unacceptable.
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COMPLAINT #11501 - Delivery Issues
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