Shocking online /customer service - Consumer Complaint for Vodacom - Head Office

I did an online upgrade for 2 devices on Friday 7 July.Only received notification today Wednesday 10 July that order has been processed.Vodacom has been sending notifications to confirm orders to my juvenile son’s number and not the account holder.It is very irresponsible of them,yet when we call in they claim they can only transact with account holder.Really Vodacom I needed my 15 year old son to confirm my order.Shocking shocking.Not you mention you promise a 24-48hrs delivery