Connectivity of Fibre - Consumer Complaint for Vodacom - Head Office

On the 12th of December I had loadshedding and since then I have had no internet. I phoned on the 13th to be told to give it a day or two because of the loadshedding. I have kept phoning and checking on my complaint (ref no: SR201215-972570) and have been given the run around by your staff at the call centre. I have had a few people tell me that they will phone me back and yet I have not received one phone call. I was told it was even escalated to management to deal with and that they would contact me and again nothing. I am sure that if I cancel my debit order, I would receive a phone call. I am definitely not happy with the service provided and will not be renewing any account with Vodacom. I will also be telling everybody I know about the bad service I have received. I have even gone onto Hello Peter app and your rating is a 2 out of 10. That is disgusting. I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth.