Online order still not delivered 13 working days later - Consumer Complaint for Clicks Store - Head Office

Reference 17270265. I'm waiting for order #201006-001-0227, Tracking No: PAR4068737819 placed on 6 October to be delivered from CLICKS. The incorrect package was delivered (parcel PAR2029079922) 8 October. I logged a call with CLICKS Thursday, 8 October (reference 17270265), and was told to wait 72 working hours for feedback. I followed up Monday, 12 Oct but received no useful information as to when the incorrect product would be collected or when my order would be delivered - I was told Clicks is waiting on feedback from the supplier.Received call 15 Oct from Oscar to say orders swapped between me and another customer and it wpuld be sorted oit ASAP. Incorrect order collected from me 16 Oct yet and again delivered back to me 22 Oct, this time I rejected the delivery of the wrong order. I've missed one call on 21 Oct but called back numerous times to follow up but person (Oscar) dealing with problem is always on tea or on another call as told by other teleoperators. No one has called back after leaving messages asking for Oscar or another superviser to call me back. I asked for the matter to be escalated to a manager but told the manager is on a call. On top of that, while giving contact details the call was dropped... I believe I was hung up on! How to make your customers irate and stop supporting you 101. No one has called me since. I feel completely helpless and like Ive been robbed of R2000.00.I want what I paid for (a MEACO AIR CIRCULATOR FAN 1056) to be delivered!!! I am beyond angry and fed up!