Racism and stupidity - Consumer Complaint for Vodacom - Head Office

I called the store this morning(17/12/2020) asking about taking a contract and was told I need to come in with 3 months bank statements and my ID. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. I visited the store (Vodacom in Soneike Ipic shopping center). My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. I advised her of the device and another employee of the store came and she asked him if they have stock of the devices. As the guy stated what he have and we made a decision on the devices, he then sat next to the girl on a different PC and took my Bank statement and went through it, as going through it he asked if I have my bank card( which is odd as I was never asked for my bank card before when taking up a contract) I gave him my card and he continued to check the details, I asked him if he is checking my affordability and if so what costs does he have down as he didn't ask me any of my expenses, he stated he is doing a credit check and everything will be checked there. As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. The girl didn't have any paperwork with her to call anyone with regards to me as the paper work was on the table by me. When I asked how long they will be the guy stated they have to phone my company to confirm employment.( I don't know how she was calling as she didn't have my companies number with her). Due to time I had to be back at work I decided to let it be and not take the contract. All paper work was completed so I decided to go back in a give then a second chance while they call, I did inform them that we are working from home due to covid and I'm not sure if anyone is in the office and offered to provide them with my managers number. he refused and said they need to call the office number. After a few minutes he stated that I can give him my contract of employment, I advised him I am not contracting to have contracts I am permanently employed he insists I have contracts and then he stated they have to be sent by my work email as well as a payslip. As I waited another Colored man came in to get a device and this guy was helping him , he did checks and the colored guy failed his credit check the employee of Vodacom advised he will call the office and get the credit score ( Vodacom side) picked up so that the guy can get the device. I passed my credit check but was then told a credit check is been done, i have proof of payments and even showed him my last payslip yet i was still not provided with the devices. He even then asked me about where i live and if i go to Durban and how often i go - i dont see how this was relevant to me taking up a contract.