Good day,
I visited Clicks Silver water in Silverton this afternoon to purchase a bathroom scale I saw on sale on the web. I got there and took the scale and proceeded to pay and when I got to the cashier the scale did not reflect a mark down and I told the cashier that the scale is on 30% sale according to adverts and the mark down tag next to the item by the isles.
The cashier next door insisted that she sold the last scale that was on mark down and I requested they go remove the 30% mark down tag as it is false advertising for all the remaining Safe way products.
And sure enough they send a guy to check and he found the tag and advised that the price 240 showing on the scale is the already marked down price. And I opted for another scale as I could not argue further as I did not have my phone with me at the time to show them wt was on the website. However the the second option scale was showing 230 on the tag by the aisles and when I paid it deducted 74 which brought the total to 165 and I asked da cashier why this particular scale was deducting as I was told the prices were marked down already like the previous scale I needed and she said she doesn't know. I got home and checked on my phone and saw the ads again and both the scale I need and the one which I bought and ddnt want were showing 165-same price and I drove back to the store with my phone only to find the store closed at 18:20 and on the website it states that the store closes at 19:00...waste of time and resources and I'm stuck with a product I didn't want initially because your staff is so inept and don't keep abreast with current events at clicks, let alone know what mark downs are. Please educate ur staff about your products and mark downs and so forth, they r clueless!!!
Regards,
Disgruntled customer