refund issue - Consumer Complaint for Bradlows - Head Office

I settled my bradlows account with the amount that was on my statement but you guys deduct on my account and when I enquire you telling me that the amount that was on statement was wrong my refund will be hundred and something instead of 285 which is the amount you deducted after I settle my account and you promised to refund me October because you deducted on September now is November I still have not yet received my money I don't like the treatment you guys giving me and I hope you not doing the same with other client always think about this matter when your company dont reach their target its because some of your staff are pretending to give good client service while they dont.