Dear Marko
It is in this terrible COVID time that I have realised you are not the company you portrait to be. On the 30 March 2020, I phoned to let you know That I will be without an income and will not be able to pay my Makro Account. The agent said that was no problem and I must just fill in the claim form and submit it to the insurance. On the 5 April, I have sent all my documentation through because I knew my account must be paid on the 10th, an arrangement that I made years ago. On the 17 April, I send the forms again after I heard nothing from Makro. On the 18 April, I send it again, no answer and I called them where the agent told me they are busy with it and I must wait. I told him that Makro is now phoning me for their money. He said that is fine it will be fine after the insurance pays the account. On the 22 April, I send the forms again, no answer. On the 1 May, I got a call that they need my April bank statements and I send that through to them. On the 13 May, I send another email saying that I have heard nothing from them, no answer. On the 20 May, I send 4 emails, no answer. On the 29 May Makro phone me once again for their money. Then they told me I need an affidavit to state I have no income after they told me the first time that was not necessary because we are in lockdown. That very same day I had to leave my 10-year-old at home because I am a single parent to go get the affidavit. I send the affidavit that very same day. On the 2 June I got a call again that they need my April bank statements and when I told the agent I have sent it already, she looked it up and said she found it. Today is the 7 June and still no word from Makro or the insurance. This is an insurance they force you to take of which the payments are very high but you are not allowed to use it when you have a lack of income. Very good customer service Makro I will close this account ASAP. You can go take lessons from Absa and Edgars how to treat customers. I think this should go viral because I can see how many clients complaint on Hello Peter and you don't even answer. Maybe when I put this on Facebook and Twitter and Instagram people can see to stay away from Makro and RCS or I might just open a hornet's nest.