Very very poor services - Consumer Complaint for Bradlows - Head Office

My Sealy mattress is sagging alot and one can feel the springs through the mattress. I contacted the lydenburg branch and they said they will exchange the mattress. We have been waiting for almost 2 months. Every time I call the manager says he will contact the warehouse and get back to me. I will never buy anything from bradlows again. We have also send the photos that bradlows requested on the 2 July 2020.