I am highly unsatisfied with the service.
The policy for relocation is 31 days.
I have been waiting 36 already and still no feedback.
I need this resolved as I am fed up with begging.
I have to pay my subscription or I get shit.
But you guys don't do as promised.
I'm gatvol now.
Relocation of my fibre - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Tiffany Frey on 26 November, 2020
Comment We have been informed that we may still be charged even though Vodacom is unable to provide fibre to our new home. The fibre box is full and OpenServe have deemed it not feasible for them to upgrade the box to make space for our line.
We informed them of our relocation on the 1st of October and received no feedback from them. All communication we have had to initiate and even had to get our own relocation forms! They were not upfront about OpenServe not putting new infrastructure in place and instead tried to bullshit us into taking interim LTE, which surprise surprise we would have been on indefinitely with their empty promises of Fibre (which will never materialise).
We have no choice after trying our utmost to get feedback and make headway, but to cancel. The cancellation is now in limbo and still hasn't been processed, only to be informed we will most likely still be charged despite the fact that they can't provide the service and we have not used a single gig of the non exsistant fibre.
We informed them of our relocation on the 1st of October and received no feedback from them. All communication we have had to initiate and even had to get our own relocation forms! They were not upfront about OpenServe not putting new infrastructure in place and instead tried to bullshit us into taking interim LTE, which surprise surprise we would have been on indefinitely with their empty promises of Fibre (which will never materialise).
We have no choice after trying our utmost to get feedback and make headway, but to cancel. The cancellation is now in limbo and still hasn't been processed, only to be informed we will most likely still be charged despite the fact that they can't provide the service and we have not used a single gig of the non exsistant fibre.
COMPLAINT #8927 - Customer Service Issues