Bad service delivery - Consumer Complaint for PEP STORES

Good day, I went to pep bougainville in Daspoort Pretoria to collect my parcels of pep paxi. The lady who assisted me was rude and lazy cause she did not want to check if my parcel is there she was talking to a fellow colleague in their language . She told me straight it is not there without checking on the system. This is really very poor service if you don't want to render a service close the store.