Didn’t get my food delivery #q6ti-8c5a - Consumer Complaint for Food Panda Philippines

I didnt received this order but then payment was deducted from my account. Driver name is Jefferson and hes so rude and didnt deliver my food since he said hes afraid to leave his motorcycle outside to get in my street which is clearly pinned on the app. his contact number is (0918) 337 3080. I wont complain like this unless I got the service I deserve. You see my records are pretty clean since been using this app for long time now and this is how you guys will repay me for my loyalty. Again I need refund since I DIDNT RECEIVED MY FOOD LAST NIGHT AND WASTED MONEY FOR NOTHING. See the picture below