Online purchase refund still outstanding - Consumer Complaint for MAKRO - Head Office



SENDER
Lerato Mtshabi
I made an online purchase on the 21st September of a mist fan. I received and email on the 23rd September to notify me that the is out of stock and that my account has already been credited with the refund. Its been 3 weeks I have been following up o the refund and the agents keep telling me that they have escalated the refund query to finance and it's in a pending state. I don't understand why it must take so long to process a refund which they said it's done already. I need my refund ASAP because I have no goods delivered but money is still with Makro. Please refund me as a matter of urgency.
Comment
COMPLAINT #7275 - Refund / Exchange Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.